Frequently Asked Questions

Q: Why do use the YouLi booking platform for group tours? 
A: YouLi is a great service for both Detailed Journeys & our participants. It allows us to provide you with access to the detailed itinerary, your invoice, and your pre-trip task list. In addition it has an app you can download for quick access to these features as well. If you have any trouble using YouLi, please let us know! 

Q: Why can I not have a reduced price for a group tour if I don't plan to participate in all the activities?
A: Our group tours are package prices and have a set cost for all participants. If there are any optional tours that can be added to a package, you are not required to purchase them or participate if you so choose. Thank you for understanding! 

Q: Why do you charge a single supplement? 

A: Most hotels base their room costs on the price of double occupancy. In addition, we are often reducing the number of people attending the trip to allow for a single occupancy room. In this case, we charge a single supplement to account for the additional costs. Whenever possible we try to not have single supplement charges because we enjoy solo traveling too! 

Q: Why can I not have guests join during group tour activities or come to my room? 

A: The group tours are for paying group tour participants only. You're more than welcome to visit with friends & family during your free time! 

Q: Why do I need to accept the terms & conditions in order to fully register for a group tour or receive travel consulting services? 

A: The T&C protect both you as the consumer and us as the provider. It's a no-brainer! You can review them prior to booking right here

Q: I don't remember the charge I am seeing on my bank/credit card statement that I think is associated with Detailed Journeys, how can I check on this? 
A: You can access your invoice on YouLi prior to departure and we recommend you save any receipts for payments made pre-trip or during the tour to Detailed Journeys. If you still have questions after reviewing invoices and/or receipts, please contact us via email so we can assist your in investigating any charges. We're happy to help! 

Q: If I have an issue during the trip, what should I do? 

A: If it involves your roommate, please try to resolve it with them first. If you are concerned about speaking with them or have not been able to resolve it by talking to them, please speak up to your Trip Leader and/or Tour Guide so they can assist you. If you are experiencing an issue with your accommodations, rigors, pacing, etc., please let the Trip Leader and/or Tour Guide know right away so they can work to assist you. We will provide a post-trip survey as well and if you have any feedback or concerns to provide, please don't hesitate to use that survey to send it or email us.