Frequently Asked Questions
Q: Why do use the YouLi booking platform?
A: YouLi is a great service for both Detailed Journeys & our participants. Once you've booked, you are able to access your invoice, the trip's detailed itinerary, and all of your pre-trip tasks to complete in one space! You can also download their app to use on your mobile device. If you have any trouble using YouLi, please let us know!
Q: Can I receive a discounted price if I don't plan on participating in all the included activities/meals/days?
A: Our group tours are package prices and have a set cost for all participants. If there are any optional tours that can be added to a package, you are not required to purchase them or participate on them if you so choose. Thank you for understanding!
Q: Do you include tips in your pricing for small group tours and getaways?
A: Sometimes, but not always. Please refer to the bulleted list of what is included and what is not included on the pricing page for your departure. The reasons for this are varied, but include: what's included in our contracted rates with providers, ease of group versus individual tipping in a certain situation and cultural practices around tipping in a region. Tips that are not included are still recommended if culturally appropriate in the area you're visiting with us, as many people that work in the hospitality industry are not properly compensated for their hard work.
Q: Why do you charge a single supplement?
A: Most hotels base their room costs on the price of double occupancy. In addition, we are often reducing the number of people attending the trip to allow for a single occupancy room. In this case, we charge a single supplement to account for the total trip cost being spread across less participants. Whenever possible we try to not have single supplement charges because we enjoy solo traveling too! If you are in a shared room and there is no one available to pair you with, you will not be subject to a single supplement.
Q: May I invite guests to join our included activities or come to my room?
A: Our group tours are for paying participants only. You're more than welcome to visit with friends & family during your free time! Please do not invite any guests to your room, whether you are a solo traveler or sharing a room.
Q: Why do I need to accept the terms & conditions in order to fully register for a group tour or receive travel consulting services?
A: Our terms and conditions protect both you as the consumer and us as the provider. It's a no-brainer! You can review them at any time right here.
Q: If I have been assigned a roommate, can I talk to them before the trip?
A: Yes! Once we are inside a month from departure we will send an email introducing roommates so you can get to know each other a bit, as well as discussing things like packing shared items (i.e. a hairdryer or snacks).
Q: I don't remember this charge I am seeing on my bank/credit card statement that I think is associated with Detailed Journeys, how can I check on this?
A: You can access your invoice on YouLi prior to departure and we recommend you save any receipts for payments made pre-trip or during the tour to Detailed Journeys. If you still have questions after reviewing invoices and/or receipts, please contact us via email so we can assist you in investigating any charges. We're happy to help!
Q: If I have an issue during the trip, what should I do?
A: If it involves your roommate, please try to resolve it with them first. If you are concerned about speaking with them or have not been able to resolve it by talking to them, please speak up to your Trip Leader and/or Tour Guide so they can assist you. If you are experiencing an issue with your accommodations, rigors, pacing, etc., please let the Trip Leader and/or Tour Guide know right away so they can work to assist you. We will provide a post-trip survey as well and if you have any feedback or concerns to provide, please don't hesitate to include it on the survey and/or to send it to us via email.
Q: Where can I leave a review of my experience with Detailed Journeys?
A: We'd love if you would review us on our Google business page! Just search "Detailed Journeys" on Google and select "Write a review". You can also leave a review on our Facebook page.
Q: Why do you not have a physical address or phone number listed?
A: Currently we are a fully remote business and do not want to publish our personal addresses. If you would ever like to discuss a trip or conduct a travel consultation over the phone, we are happy to call you!